The Only Repair Software Built for Shopify
Not a bolt-on integration. cellbot is a complete repair management platform that lives inside your Shopify ecosystem — from AI-powered intake to technician analytics.
Customer Intake
AI Chat Widget
24/7 conversational assistant on your Shopify storefront. Handles enquiries, quotes, and bookings.
Vision Diagnosis
Customers upload device photos. AI identifies the model and assesses visible damage.
Pricebook Quoting
AI quotes your exact prices. No made-up numbers — every quote comes from your configured pricebook.
Self-Service Kiosk
In-store kiosk mode for walk-in customers. Same AI experience on a tablet at your counter.
Repair Management
Ticket Pipeline
Kanban board with configurable stages: Intake, Diagnosis, Awaiting Parts, In Progress, Ready, Collected.
Technician Assignment
Assign tickets to staff members. Track who's working on what with workload visibility.
Parts Inventory
Track parts stock levels, set reorder alerts, and link parts to specific repair types.
Warranty Tracking
Attach warranty terms to completed repairs. Track claims with QR code lookup.
Customer Communications
SMS Notifications
Automated status updates. Customers get notified at every stage change.
WhatsApp Messaging
Send repair updates and accept replies through WhatsApp Business API.
Email Templates
Branded transactional emails for quotes, confirmations, and status updates.
Customer Portal
Magic-link access for customers to check repair status, view history, and leave reviews.
Business Intelligence
Dashboard Analytics
Revenue, ticket volume, average repair time, and conversion metrics at a glance.
Technician Performance
Compare completion rates, repair times, and revenue per staff member.
Custom Reports
Build and save reports with flexible filters. Export data for accounting or analysis.
Audit Trail
Full activity log for every ticket, customer, and staff action. GDPR-compliant data tracking.
cellbot vs Standalone Repair Software
Standalone tools operate outside your Shopify ecosystem. cellbot is built natively.
| Feature | cellbot | Standalone Tools |
|---|---|---|
| Shopify-native | ||
| AI chat widget with quoting | ||
| Photo-based device diagnosis | ||
| Automatic draft orders | ||
| Unified inbox (SMS + WhatsApp + email) | Partial | |
| Shopify billing (single invoice) | ||
| Ticket pipeline | ||
| Parts inventory | ||
| Customer CRM | ||
| Technician analytics | Partial |
Comparison based on publicly available information about RepairDesk, Fixably, and CellSmart POS as of February 2026.
Common Questions
How is cellbot different from standalone repair shop software?
Standalone tools like RepairDesk or Fixably operate outside your Shopify ecosystem. cellbot is built natively for Shopify — repair bookings create draft orders, billing goes through Shopify, and the widget is a Theme App Extension. No context-switching between platforms.
Can cellbot replace my existing POS system?
cellbot handles the repair workflow (intake, quoting, tracking, communications) but works alongside your Shopify POS for payments. It's not a general-purpose POS — it's purpose-built for repair commerce.
What if I repair devices not listed on your site?
cellbot supports any device category you add to your pricebook. Phones, tablets, laptops, smartwatches, gaming consoles, drones — if you repair it, cellbot can manage it.
How does the cellbot Copilot work for staff?
The cellbot Copilot is a staff-facing assistant in the cellbot dashboard. Use natural language to search customers, look up tickets, check pricing, and view business statistics. It queries your real data — nothing made up.
Is my data secure?
cellbot uses encryption in transit (TLS 1.2+) and at rest, multi-tenant data isolation (each shop's data is logically separated), HMAC-SHA256 webhook verification, and GDPR-compliant data handling. We're registered in the UK and comply with UK GDPR.
Ready to Manage Repairs Through Shopify?
The complete tech repair platform, built natively for Shopify. Three plans, all monthly, cancel any time.
Questions? Email hello@cellbot.chat