AI that helps turn enquiries into paid repairs.
Answer customers, quote from your own pricebook, assess photos, book repairs, take payments, and give your team an AI Copilot.
Built for repair shops, resellers, and refurbishers
Repair enquiries do not wait for your bench to clear.
A customer drops their phone on a Tuesday, emails three shops that night, and by Wednesday morning they've booked with whoever replied first. Every manual quote is a race, and small shops are losing it.
Calls, messages, photos, bookings, and status questions arrive while your team is repairing devices or serving customers in the shop.
cellbot can handle the standard journey from first question to confirmed booking, while handing unusual or uncertain requests to your team.
One consistent experience across customer and staff conversations.
Each surface follows your shop settings, plan access, and pricebook—so customers and staff receive consistent answers.
The widget
Add the widget to your website or Shopify store. It answers questions, quotes from the pricebook included with your plan, collects photos, books jobs, takes payments, and sends each repair to your pipeline.
Staff Copilot
Give your team an assistant inside the dashboard. Copilot helps triage repairs, draft customer replies, run supported workflows, and answer questions using your shop data.
Voice & WhatsApp
Voice and WhatsApp are in final testing. Availability is clearly marked so roadmap features are never confused with features you can use today.
One conversation, five clear steps.
A customer can move from "How much is an iPhone screen repair?" to a confirmed job without repeating their details across forms and messages.
- 1
Understand the request
Work out whether the customer needs a quote, booking, update, or staff help.
- 2
Identify the device
Collect the brand, model, issue, and condition from the conversation and any uploaded photo.
- 3
Check your pricebook
Match the request to a price configured for your shop. If there is no reliable match, ask for more detail or hand off.
- 4
Book and take payment
Offer an available slot, create the repair, and collect a deposit where enabled.
- 5
Confirm the next step
Send the customer confirmation and place the repair in your team's workflow.
Your prices stay in control. The AI handles the conversation around them.
Your AI should never guess a repair price.
cellbot keeps quotes tied to your pricebook and hands uncertain cases back to your team.
Quotes come from your pricebook
cellbot matches the request to a price configured for your shop. It does not invent a repair price.
Actions use checked inputs
Bookings, payments, and repair updates use validated details before anything is added to your workflow.
Plan access is enforced
Each shop can use only the pricebook coverage and AI capabilities included with its plan.
Uncertain requests are handed off
If cellbot cannot make a reliable match, it asks for more detail or sends the request to your team.
Failures stop safely
Timeouts and fallbacks prevent a failed AI request from creating an incomplete booking or payment.
Usage is tracked by shop
AI usage follows the limits of your plan and is tracked separately for each shop.
Use photos to qualify repair enquiries.
Give your team useful context before the device arrives. If the image is unclear, cellbot asks for more detail instead of presenting a guess as fact.
Customer uploads a photo
The customer adds a clear image of the device and visible damage.
cellbot reviews visible damage
Vision AI looks for visible issues that can help your team prepare for the enquiry.
The result is checked
Low-confidence results trigger a follow-up question instead of a confident diagnosis.
Your pricebook stays in control
A photo can help identify the right repair path, but the quoted price must still come from your shop setup.
Real-time voice for repair enquiries.
Real-time voice is in final testing. It answers repair questions, checks the shop pricebook, books jobs, and hands off to staff when a customer needs a human.
Voice uses the same guarded repair data as the widget and Staff Copilot, so prices come from your shop setup instead of a guessed answer.
Put AI to work in your shop.
Start with the plan that matches your pricebook coverage, locations, and AI needs.