Operations & Inventory
The operational systems that keep a repair shop running - POS, inventory, parts sourcing, SOPs, KPIs, work orders and RMAs.
10 articles
More on Operations & Inventory
OEM vs Aftermarket Parts: The Complete Guide for Repair Shops
Comprehensive comparison of OEM and aftermarket repair parts covering quality, pricing, warranty, and customer trust.
Best POS System for Repair Shops in 2026: An Honest Guide
I've run three repair shops in Birmingham over the past twenty-five years, and I've used more POS systems than I care to admit. Some were brilliant at taking payments but couldn't track a repair ticke
What Is a Works Order? A Complete Guide for Repair Shops
I've been running repair shops since before most people had a mobile phone in their pocket. In that time, I've seen every system imaginable for tracking repairs — from scribbled notes on the back of r
Phone Grading Standards: How to Price Used Devices for Resale
I've been buying and selling used phones since before the first iPhone existed. Back in the early 2000s, grading a phone meant holding it under a desk lamp and giving it a once-over — maybe checking t
What Is an RMA? Returns Management for Repair Shops
I've been running repair shops in Birmingham for over two decades, and if there's one thing that separates profitable shops from ones that bleed money quietly, it's how they handle defective parts. No
Repair Shop SOPs: Standard Operating Procedures That Scale
How to create and implement SOPs for your repair shop covering intake, repair, quality control, and handoff.
Phone Repair Parts Suppliers: Finding Reliable Sources in 2026
Guide to finding trustworthy parts suppliers for phone repair, including vetting criteria and red flags.
Repair Shop Inventory Management: Stop Losing Money on Parts
Complete inventory management guide for repair shops covering ordering, tracking, and reducing waste.
Running a Profitable Repair Shop: The Operations Playbook
Master repair shop operations — ticket workflow, inventory management, warranty handling, staff scheduling, and the KPIs that matter for profitability.
Ready to put this into practice?
cellbot gives repair shops AI-powered tools, a built-in pricebook, and a full CRM — everything you need to grow.