Operations & Inventory
The operational systems that keep a repair shop running - POS, inventory, parts sourcing, SOPs, KPIs, work orders and RMAs.
10 articles
More on Operations & Inventory
OEM vs Aftermarket Phone Parts: A Repair-Shop Decision Guide
Compare genuine, used genuine, refurbished and aftermarket phone parts by evidence, calibration, testing, warranty risk and customer disclosure.
Best POS System for Repair Shops in 2026: An Honest Guide
I've run three repair shops in Birmingham over the past twenty-five years, and I've used more POS systems than I care to admit. Some were brilliant at taking payments but couldn't track a repair ticke
What Is a Works Order? A Complete Guide for Repair Shops
I've been running repair shops since before most people had a mobile phone in their pocket. In that time, I've seen every system imaginable for tracking repairs — from scribbled notes on the back of r
Phone Grading Standards: How to Grade Used Devices Consistently
A defensible phone-grading system covering functional tests, cosmetic rules, batteries, marketplace mappings and staff calibration.
What Is an RMA? Returns Management for Repair Shops
I've been running repair shops in Birmingham for over two decades, and if there's one thing that separates profitable shops from ones that bleed money quietly, it's how they handle defective parts. No
Repair Shop SOPs: Standard Operating Procedures That Scale
How to create and implement SOPs for your repair shop covering intake, repair, quality control, and handoff.
Phone Repair Parts Suppliers: Finding Reliable Sources in 2026
Guide to finding trustworthy parts suppliers for phone repair, including vetting criteria and red flags.
Repair Shop Inventory Management: A Parts-Control System
A practical inventory-control system for repair shops: part identity, reorder points, receiving, job allocation, counts, returns and waste batteries.
Running a Profitable Repair Shop: The Operations Playbook
Master repair shop operations — ticket workflow, inventory management, warranty handling, staff scheduling, and the KPIs that matter for profitability.
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