50+ features. One platform.
cellbot includes 50+ features across 8 categories with 9 AI tools — more than any other phone repair shop software on the market.
Every feature a tech repair shop needs — from ticket management to cellbot Copilot — in a single subscription. See how we compare to RepairDesk, Orderry, and others.
9 AI features. No other repair software comes close.
From instant quoting and photo-based diagnosis to a full cellbot Copilot that queries your entire business — cellbot's AI features are woven into every workflow.
cellbot Copilot
Chat assistant that queries tickets, revenue, and stock
AI Conversation Bot
Customer-facing chat bot for quotes and bookings
AI Device Diagnosis
Photo-based diagnosis with repair recommendations
AI Price Suggestions
Smart pricing based on market data and competitors
AI Ad Generator
Generate Facebook, Instagram, and Google ad copy
Smart Search
Natural language search across all data
Sentiment Analysis
Auto-detect customer mood from messages
Weekly AI Reports
Auto-generated business insights delivered weekly
AI Follow-up Drafts
Auto-draft follow-up messages for completed repairs
Repair Operations
End-to-end ticket, booking, and inventory management
Ticket Management
Create, assign, and track repairs with full history
Kanban Repair Flow
Visual drag-and-drop board for repair stages
Booking System
Online appointment scheduling with reminders
Calendar View
Visual calendar with tech availability and slots
Inventory Management
Stock tracking, low-stock alerts, and reorder points
Warranty Tracking
Manage warranty claims, coverage periods, and RMAs
Trade-In Program
Device valuations, grading, and trade-in processing
QR Code Tracking
Scan-to-track tickets and inventory with QR codes
Customer CRM
360-degree customer profiles, segmentation, and insights
Customer Profiles
Full history, devices, repairs, and lifetime value
Customer Segmentation
Tag-based segments with auto-assignment rules
Duplicate Detection
Find and merge duplicate customer records
CSV Import / Export
Bulk import customers and export data to CSV
Communication Hub
Unified inbox across email, SMS, social, and in-app
Unified Social Inbox
Instagram, Facebook, WhatsApp, and Twitter in one view
Email Integration
Gmail and Outlook OAuth with threaded conversations
SMS Messaging
Two-way SMS via Twilio with templates
Notification Templates
Customisable templates for status updates and reminders
Review Management
Collect, monitor, and respond to customer reviews
Marketing & Growth
Campaigns, promotions, loyalty, and customer acquisition
Promotions Builder
Create time-limited offers and discount codes
Campaign Manager
Multi-channel marketing campaigns with tracking
Loyalty Program
Points-based rewards and VIP tiers
Analytics & Insights
Real-time dashboards, reports, and performance metrics
Live Dashboard
Real-time KPIs, trends, and activity feed
Revenue Analytics
Revenue trends, breakdowns, and conversion funnel
Technician Performance
Leaderboards, completion times, and ratings
Network Benchmarks
Compare your shop against industry averages
Custom Reports
Build custom reports with scheduled email delivery
Pricebook Management
Device and repair pricing database with gap analysis
Integrations & API
Connect with Shopify, Stripe, accounting, and more
Shopify App
Embed repair widget directly in your Shopify store
WordPress Plugin
One-line embed code for any WordPress site
Stripe Connect
Accept payments, deposits, and refunds
QuickBooks
Sync invoices, payments, and expenses
Xero
Accounting sync with automatic reconciliation
Webhooks
Push events to any URL in real-time
REST API
Full API access for custom integrations
Zapier / n8n
Connect to 5,000+ apps via automation platforms
Admin & Automation
Automations, staff management, audit trail, and security
Automation Engine
Trigger-action workflows with conditions and delays
Staff Management
Team members, roles, and permission controls
Audit Trail
Complete activity log of all actions taken
White-label Branding
Custom colours, logo, and widget appearance
Multi-Location
Manage multiple shops from one account
Smart Notifications
Context-aware alerts with priority routing
Kiosk Mode
In-store self-service check-in for walk-ins
Ready to run your shop smarter?
Start using cellbot to manage tickets, automate communications, and grow revenue with AI.
Cancel any time