cellbot + Gmail
Connect your Gmail account to cellbot and handle all customer email from one dashboard. OAuth-secured, two-way sync, and automatic threading.
What Gmail enables in cellbot
Here's what you get when you connect Gmail to your repair shop.
OAuth-Secured Connection
Connect Gmail securely using Google OAuth. No passwords stored, no app-specific passwords needed — just sign in and authorise.
Two-Way Email Sync
Emails you send from cellbot appear in your Gmail Sent folder. Customer replies land in cellbot's unified inbox and your Gmail simultaneously.
Automatic Threading
cellbot threads repair-related emails automatically. Every message about a ticket stays grouped — in cellbot and in Gmail.
Template-Based Responses
Send professional repair update emails using customisable templates. Status changes, payment confirmations, and collection reminders — all branded to your shop.
How to set up Gmail
Get connected in 3 simple steps.
Connect Your Gmail Account
Go to cellbot Settings > Email and click Connect Gmail. Sign in with your Google account and grant email access.
Configure Your Templates
Customise the email templates for repair updates, payment confirmations, and collection reminders. Add your shop branding and logo.
Start Sending
Customer communications now flow through Gmail. All emails are tracked in cellbot and appear in your Gmail account.
How repair shops use Gmail
Real-world scenarios where the Gmail integration makes a difference.
Send professional, branded repair status update emails through your own Gmail address — customers see your business name, not a no-reply address.
Receive customer replies in cellbot's unified inbox alongside SMS, WhatsApp, and social messages, so your team manages all conversations in one place.
Automatically thread all emails related to a specific repair ticket so nothing gets lost in a busy inbox.
Send payment confirmation and collection reminder emails using customisable templates with dynamic fields for customer name, device, and repair cost.
Native Integration
Gmail is a first-class integration built directly into cellbot. No third-party connectors, no middleware — it just works out of the box.
Good to know
- Gmail's daily sending limit is 500 emails for free accounts and 2,000 for Google Workspace — shops sending high volumes of notifications may need Workspace.
- The Gmail API has a per-user rate limit of 250 quota units per second — normal usage is well within this, but bulk email operations may be throttled.
- Gmail OAuth tokens require periodic re-consent if Google detects unusual activity or if your app's verification status changes.
- Rich HTML email templates are supported, but some advanced CSS may render differently across email clients (Gmail, Apple Mail, Outlook).
Frequently asked questions
Common questions about the Gmail integration.
Is my Gmail password stored by cellbot?
Does it work with Google Workspace?
Are sent emails visible in my Gmail Sent folder?
How many emails can I send per day?
Other integrations
Explore more ways to connect your repair shop
Twilio
SMS, WhatsApp, and voice — multi-channel customer notifications and communication.
Google Calendar
Booking sync, availability management, and appointment reminders.
Slack
Team notifications for new tickets, status updates, and payment alerts.
Ready to connect Gmail?
Choose a plan, connect Gmail to cellbot in minutes, and start automating your repair shop today.
Questions? hello@cellbot.chat