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Communication IntegrationNative Integration

cellbot + Outlook

Connect Outlook to bring messages from known customers into their communication history and reply from customer profiles.

4 features
3-step setup
Minutes to connect
Capabilities

What Outlook enables in cellbot

Here's what you get when you connect Outlook to your repair shop.

1

Microsoft 365 OAuth

Connect via Microsoft's secure OAuth flow. Works with Microsoft 365 Business, personal Outlook, and Exchange Online accounts.

2

Two-Way Email Sync

Messages from saved customer email addresses sync into their cellbot profile within minutes. Replies sent from cellbot appear in Outlook Sent Items.

3

Customer Communication History

Review matched incoming email alongside the customer's other communication records in cellbot.

4

Default Send-From Account

Choose the Outlook or Microsoft 365 address staff use when replying from customer profiles.

Setup Guide

How to set up Outlook

Get connected in 3 simple steps.

1

Connect Your Microsoft Account

Go to cellbot Settings > Email and click Connect Outlook. Sign in with your Microsoft 365 or Outlook account.

2

Set Your Default Address

Choose which email address to use for customer communications. cellbot sends from your business address.

3

Start Communicating

Open a customer profile to review matched incoming messages and send a reply through Outlook.

Use Cases

How repair shops use Outlook

Real-world scenarios where the Outlook integration makes a difference.

Reply to customers through your Microsoft 365 or Outlook address instead of a generic no-reply sender.

See incoming messages from known customer addresses in that customer's communication history.

Keep replies sent from cellbot visible in Outlook Sent Items.

Choose a default connected address for staff replies.

Native Integration

Native Integration

Outlook is a first-class integration built directly into cellbot. No third-party connectors, no middleware — it just works out of the box.

Good to know

  • New messages sync within minutes rather than instantly.
  • Incoming matching uses the sender email saved on a customer profile; unmatched senders are not attached automatically.
  • Replies currently start from customer profiles rather than individual repair threads.
  • Microsoft sending and API limits still apply to your connected account.
FAQ

Frequently asked questions

Common questions about the Outlook integration.

Does it work with personal Outlook accounts?
Yes. cellbot supports both personal Outlook.com accounts and paid Microsoft 365 Business accounts via Microsoft OAuth.
Can I connect multiple email addresses?
Yes. You can connect more than one supported email account and choose the default address used for replies.
Are emails stored in cellbot?
Matched email metadata and content are stored in the customer's communication history. The original messages remain in Outlook.
What Microsoft 365 plans are supported?
cellbot works with Microsoft 365 Business Basic, Business Standard, Business Premium, and Enterprise plans, as well as personal Outlook.com accounts.

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Ready to connect Outlook?

Choose a plan, connect Outlook to cellbot in minutes, and start automating your repair shop today.

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Questions? hello@cellbot.chat