cellbot + Outlook
Connect your Microsoft 365 or Outlook account to cellbot. Two-way email sync, OAuth-secured, and fully integrated with the unified inbox.
What Outlook enables in cellbot
Here's what you get when you connect Outlook to your repair shop.
Microsoft 365 OAuth
Connect via Microsoft's secure OAuth flow. Works with Microsoft 365 Business, personal Outlook, and Exchange Online accounts.
Two-Way Email Sync
Emails sent from cellbot appear in your Outlook Sent Items. Customer replies sync to cellbot's unified inbox in real time.
Unified Inbox Integration
Outlook emails sit alongside SMS, WhatsApp, and social messages in cellbot's unified inbox. One place for every customer conversation.
Professional Email Templates
Send branded repair status updates, invoices, and collection reminders through your Outlook address. Customers see your business email, not a no-reply address.
How to set up Outlook
Get connected in 3 simple steps.
Connect Your Microsoft Account
Go to cellbot Settings > Email and click Connect Outlook. Sign in with your Microsoft 365 or Outlook account.
Select Your Email Address
Choose which email address to use for customer communications. cellbot sends from your business address.
Start Communicating
All customer emails now sync between Outlook and cellbot. Manage everything from the unified inbox.
How repair shops use Outlook
Real-world scenarios where the Outlook integration makes a difference.
Send branded repair updates from your Microsoft 365 business email address so customers see a professional sender, not a generic no-reply.
Manage customer email alongside SMS, WhatsApp, and social messages in cellbot's unified inbox — one dashboard for every conversation.
Automatically thread repair-related emails so your team can follow the full history of a ticket's communications in one view.
Use customisable email templates for status updates, invoices, and collection reminders — all sent through your Outlook account.
Native Integration
Outlook is a first-class integration built directly into cellbot. No third-party connectors, no middleware — it just works out of the box.
Good to know
- Microsoft 365 has a daily sending limit of 10,000 recipients per day — more than sufficient for repair shops, but bulk marketing emails are not recommended through this integration.
- Microsoft Graph API rate limits apply — 10,000 requests per 10 minutes per mailbox. Normal cellbot usage is well within this threshold.
- Microsoft OAuth tokens expire after 90 days of inactivity and may need re-authorisation if the account is dormant.
- Shared mailboxes in Microsoft 365 require specific permissions to be granted by your tenant admin before they can be connected.
Frequently asked questions
Common questions about the Outlook integration.
Does it work with personal Outlook accounts?
Can I connect multiple email addresses?
Are emails stored in cellbot?
What Microsoft 365 plans are supported?
Other integrations
Explore more ways to connect your repair shop
Twilio
SMS, WhatsApp, and voice — multi-channel customer notifications and communication.
Google Calendar
Booking sync, availability management, and appointment reminders.
Slack
Team notifications for new tickets, status updates, and payment alerts.
Ready to connect Outlook?
Choose a plan, connect Outlook to cellbot in minutes, and start automating your repair shop today.
Questions? hello@cellbot.chat