cellbot SMS & WhatsApp
Reach customers on every channel — SMS, WhatsApp, and voice notifications built directly into cellbot.
What SMS & WhatsApp enables in cellbot
Here's what you get when you connect SMS & WhatsApp to your repair shop.
SMS Notifications
Automatic SMS updates when repairs change status. Customers know when their device is received, being repaired, ready for collection, or completed.
WhatsApp Business Messages
Send repair updates via WhatsApp for higher open rates. Customers can reply directly and the conversation appears in your cellbot inbox.
Two-Way Communication
Customers reply to SMS or WhatsApp messages and their responses appear in cellbot's unified inbox. No switching between apps.
Configurable Templates
Customise notification templates for each repair status. Include repair details, estimated completion times, and payment links automatically.
Multi-Channel Fallback
Set up fallback chains: try WhatsApp first, fall back to SMS if undelivered. Maximise message delivery rates.
How to set up SMS & WhatsApp
Get connected in 3 simple steps.
Choose Your Channels
Pick the channels you want to use: SMS, WhatsApp, or both. cellbot handles the messaging infrastructure for you.
Configure Sender Details
Go to cellbot Settings > Communications and configure your sender name, numbers, opt-in copy, and team notifications.
Configure Notification Templates
Customise the message templates for each repair status. Preview how they look on SMS and WhatsApp before going live.
How repair shops use SMS & WhatsApp
Real-world scenarios where the SMS & WhatsApp integration makes a difference.
Send automatic SMS updates when a repair status changes — customers know instantly when their device is received, being repaired, or ready for collection.
Send appointment reminders via WhatsApp 24 hours before a scheduled drop-off, reducing no-shows significantly.
Enable two-way messaging so customers can reply to status updates with questions, which appear directly in cellbot's unified inbox.
Set up a multi-channel fallback chain: try WhatsApp first, fall back to SMS if undelivered, maximising message delivery rates.
Native Integration
SMS & WhatsApp is a first-class integration built directly into cellbot. No third-party connectors, no middleware — it just works out of the box.
Good to know
- Very high SMS or WhatsApp volume may require a higher plan or a custom usage allowance.
- WhatsApp Business API requires Meta approval and a verified business profile, which can take several days.
- WhatsApp message templates for proactive outreach (non-reply messages) must be pre-approved by Meta before use.
- SMS delivery rates vary by carrier — some mobile networks may filter or delay messages, particularly during peak hours.
- International SMS rates vary significantly by country — sending updates to international customers costs more than domestic messages.
Frequently asked questions
Common questions about the SMS & WhatsApp integration.
How much does SMS cost?
Do I need my own messaging account?
Can customers reply to messages?
Does WhatsApp require approval from Meta?
Can I customise the message templates?
Other integrations
Explore more ways to connect your repair shop
Google Calendar
Booking sync, availability management, and appointment reminders.
Slack
Team notifications for new tickets, status updates, and payment alerts.
Gmail
Send and receive repair updates through Gmail. OAuth-connected, two-way email sync.
Ready to connect SMS & WhatsApp?
Choose a plan, connect SMS & WhatsApp to cellbot in minutes, and start automating your repair shop today.
Questions? hello@cellbot.chat